Privacy Statement

Effective date: November 18, 2021

Thank you for entrusting Pony with your correspondence. Holding onto your private information is a serious responsibility, and we want you to know how we're handling it.

The short version

We only collect the information you choose to give us, and we process it with your consent, or on another legal basis; we only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don't sell it or share it with third parties; and we only use it as this Privacy Statement describes. You can permanently delete your account at any time through the user interface. Account deletion entails removal all of your User Personal Information from the Service, and your copies messages that you have sent and received.

Pony Privacy Statement

What information Pony collects and why

Information from the app

If you're just using the app without creating an account, we collect the most basic information and use common internet technologies, such as server logs. We try to collect a minimum of potentially personally-identifying information. We use technologies like web server logs and we log Internet Protocol (IP) addresses.

Why we collect this information

We collect this information to better understand how users use Pony, and to monitor and protect the security of our infrastructure.

Information from users with accounts

If you create an account, we require some basic information at the time of account creation. You will create your own Pony username and password. You also have the option to give us more information if you want to, and this may include "User Personal Information."

"User Personal Information" is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a username and password, an email address, a real name, and a photograph are examples of "User Personal Information."

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our service.

Why we collect this information
  • We need your User Personal Information to create your account, and to provide the services you request, or to respond to support requests.

  • We use your User Personal Information, specifically your user name, to identify you on Pony.

  • We use it to fill out your profile and share that profile with other users if you ask us to.

  • We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. Please see our section on email communication for more information.

  • We use your User Personal Information for internal purposes, such as to maintain logs for security reasons, for training purposes, and for legal documentation.

  • We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first.

Under certain international laws, Pony is required to notify you about the legal basis on which we process User Personal Information. Pony processes User Personal Information on the following legal bases:

  • When you create a Pony account, you provide your username. We require that data element for you to enter into the Terms of Service agreement with us, and we process that element on the basis of performing that contract. We also process your username on other bases.

  • When you fill out the information in your settings, you have the option to provide User Personal Information such as your full name or your location. We process this information on the basis of consent. All of this information is entirely optional, and you have the ability to access, modify, and delete it at any time.

  • Generally, the remainder of the processing of personal information we perform is necessary for the purposes of our legitimate interests. For example, for security purposes, we must keep logs of IP addresses that access Pony, and in order to respond to legal process, we are required to keep records of users who have sent and received DMCA takedown notices.

What information Pony does not collect

We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Pony does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as in your profile or your messages. If you store any sensitive personal information on our servers, you are responsible for complying with any regulatory controls regarding that data.

If you're a child under the age of 13, you may not have an account on Pony. Pony does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to close your account. Please see our Terms of Service for information about account termination. Other countries may have different minimum age limits, and if you are below the minimum age for providing consent for data collection in your country, you may not use Pony without obtaining your parents' or legal guardians' consent.

We do not intentionally collect User Personal Information that is stored in your messages or other free-form content inputs. Information in your messages belongs to you, and you are responsible for it, as well as for making sure that your content complies with our Terms of Service. Any personal information within a user's messages is the responsibility of the message owner.

How we share information we collect

We do not share, sell, rent, or trade User Personal Information or any User Generated Information with third parties for their commercial purposes.

We do not disclose User Personal Information outside Pony, except in the situations listed in this section or in the section below on Compelled Disclosure.

We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service.

Our use of tracking

We log HTTP request headers and IP addresses in server logs. We do not track users beyond what is required for operating and securiting our infrastructure. We do not track your usage activity over time.

How Pony secures your information

Pony takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information.

In the event of a data breach that affects your User Personal Information, we will act promptly to mitigate the impact of a breach and notify any affected users without undue delay.

Transmission of data on Pony is encrypted using SSH, HTTPS, and SSL/TLS. While our data is not encrypted at rest, our data is stored at top-tier data centers with excellent physical and network security.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

How we respond to compelled disclosure

Pony may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.

In complying with court orders and similar legal processes, Pony strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.

How we communicate with you

We will use your email address or Pony account to communicate with you. We will send you email only to restore access to your account, or if you write to us.

Resolving complaints

If you have concerns about the way Pony is handling your User Personal Information, please let us know immediately. We want to help. You may contact us directly at